What happens if I am delinquent?
Each month delinquent shut off letters are mailed out. The customer is allowed a couple of days to pay the bill. If the matter is not taken care of, the water will be shut off. To restore the service, customer must pay the account in full, $100.00 deposit, and a turn on fee. Service restoration after 3:30 on week days, weekends and holidays is $75.00. Service restoration for delinquency is $50.00. Voluntary service restoration fee is $20.00. Late and delinquent payment penalty is 1.5% per month.

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1. What are the rates for a residential account?
2. What is the storm fee on my bill?
3. Does the City offer discounts for senior citizens?
4. Who has to sign up for water utilities?
5. Is there a deposit required?
6. How is the sewer rate figured?
7. What happens if I am delinquent?
8. What needs to be done if I am selling my home?
9. Will I get a bill if I over-pay my account?
10. Can I use a credit card to pay my account?
11. Can I view my account online?
12. Can I pay online?